FAQ2021-05-07T03:05:32+00:00

faq

faq

Is the Retainer Fee refundable?2021-10-13T19:17:13+00:00

No. The retainer fee is non-refundable.

Can I ADD or REMOVE services from my contract after signing?2021-10-07T18:34:33+00:00
  • CHANGES TO THE CONTRACT
    The Client may request to remove or add services to the contract no less than 30 days before the wedding so we have time to hire additional stylists, if necessary. The request is not guaranteed, and must be approved in writing to confirm stylist availability.
  • ADDING SERVICES
    Additional hairstylists and makeup artists may be required if you have more than 7 people. Please inquire. Each case is assessed individually.
  • REMOVING SERVICES
    The Client will be charged a Cancellation Fee of 20% if:

    • Services are removed from the contract with less than 30 days of the wedding,
    • AND/OR the number of services does not meet the minimum requirement.
Is there a minimum to book your Mobile Beauty Services?2021-10-07T17:53:42+00:00

Great question! Yes, here are the minimum requirements for our Mobile Beauty Services:

  • If you’re getting ready in our Regular Service Area, we require a minimum of 4 adult hairstyles and/or makeup applications.
  • If you’re getting ready outside of our Regular Service Area, we require a minimum of 5 adult hairstyles and/or makeup applications.
What is your Cancellation Policy?2021-10-13T19:16:32+00:00

Cancelling or Making Changes:

  • If the Client desires to cancel Services for any reason at any time, then Client shall provide at least 30 days Notice to Contractor in order to cancel the contract.
  • A Cancellation Fee will be charged if:
    • Services are removed from the contract with less than 30 days notice,
    • The number of services does not meet the minimum requirement,
    • The Client cancels the contract entirely (due to COVID-19 or other reasons).
  • A Cancellation Fee will NOT be charged if:
    • We cancel the contract due to illness, injury, a family emergency or other unforeseen circumstances and cannot perform the agreed services.
  • The Cancellation Fee is 20% of the requested services.

 

What if I have to postpone my wedding due to COVID-19?2021-10-07T18:21:44+00:00

The wedding industry has suffered immensely due to COVID-19. We understand that planning a wedding during this time is very stressful. We strive to be an accommodating vendor for you to make your experience as easy and stress-free as possible.

First date change
If you postpone your wedding due to COVID-19 restrictions, you may do so one time without penalty (contract, retainer fee & pricing will remain the same).

Second date change
If you postpone your wedding for a second time, there may be a price increase for services booked, however, your retainer fee can be moved to the new date.

Cancellation with intent to rebook
If you cancel your wedding due to COVID-19, your deposit is non-refundable, BUT if you intend to rebook with us when you choose a new wedding date, your original retainer fee will be moved to your new date.

Can my bridal party pay separately for their services?2021-10-07T18:53:56+00:00

Great question! We recommend that you delegate a member of your bridal party to collect everyone’s payments before the wedding day, and then pay the invoice in one lump sum. This allows us to focus on the excitement of your event and getting everyone ready on time rather than dealing with the money side of things that day! Please reach out if you have specific questions.

How do I pay for my services?2021-10-07T18:56:38+00:00
  • Our preferred methods of payment are e-transfer or credit card.
  • Retainer fees are due at the time of booking.
  • Hair & Makeup Trials are paid in full on the day of your appointment.
  • Wedding Day Services are paid for no later than the day before the wedding. Once the initial retainer fee is received, we can also accommodate payment instalments leading up to the wedding day.
  • “Gratuities are never expected but always accepted”. If you wish to tip your hair & makeup team, please give them cash on the day of the event. Thank you!
Do you need a photo of the hairstyle or makeup I like?2021-10-07T19:23:55+00:00

We love seeing your hair & makeup inspo photos! Bonus points if you bring a photo from our Instagram feed for our recent work, or the Photo Gallery here on our website!

We will discuss with you what hairstyle you’d like and what is realistic with your hair length/texture or what makeup is possible for your skin tone/type.

How much experience do you have?2021-10-07T18:51:56+00:00

Each of the professionals on our team have at least 5 years of experience in the industry.

What should I do before my hair appointment?2021-10-07T19:09:11+00:00

Hair Preparation:

  • Hair should be clean and dry.
  • We recommend washing your hair the day/evening before your appointment. Add in a bit of mousse or heat protector to your hair while it’s still damp and then either “rough dry” it or blow-dry straight with a hair dryer.
  • Clients will be charged for a blowout service if the hairstylist needs to dry their hair before styling.
  • Please do not straighten your hair before your appointment if you’d like a hairstyle that requires curls.

What to bring to your appointment:

  • Bring any photos of hairstyles that inspire you. Check out our Instagram page for inspiration!
  • For bridal hair appointments, we recommend bringing your hair piece and/or veil if you plan to wear those on the wedding day.
What should I do before my makeup appointment?2021-10-07T19:08:18+00:00

Makeup Preparation:

  • We recommend that you use a gentle cleanser and a good moisturizer before your appointment.
  • You can also gently exfoliate your face the night before.
  • Please let the Makeup Artist know if you have any allergies or sensitivities to ingredients found in makeup.
  • Make sure you drink lots of water leading up to your wedding/event too, so your skin has that beautiful natural glow!
  • Bring any photos of makeup that inspire you. Check out our Instagram page for inspiration!
When should I book a trial before my wedding?2021-10-07T19:13:05+00:00

Timing:

  • We recommend booking a hair & makeup trial about 1-3 months before your wedding so that you can meet your Glam Team and we can work together to achieve your vision for the big day!

Occasion:

  • We suggest booking your trial for an event like your engagement photos, a bridal shower or dress fitting so you can see how your hair & makeup will look in photos!
How long will the trial take?2021-10-07T19:15:05+00:00

Hair Trials:

  • Depending on the hairstyle you’re looking for, the trial usually takes 1-2 hours. Trials are great if you have 2-3 hairstyle ideas for the wedding day but you can’t decide what would look best. Book a trial and we’ll try to accommodate 2-3 hairstyles in 1 appointment (*at the hairstylist’s discretion*).

Makeup Trials:

  • It will depend on the style of makeup you’re looking for (natural, bridal glam, full glam etc), but on average, the trial will take approximately 1-1.5 hours. Our Makeup Artist will work with you to create a look you’ll love!
Do you travel?2021-10-07T19:16:28+00:00

Yes! Our Mobile Bridal Beauty Team will travel for a minimum of 4 people (adult hairstyles and/or makeup applications) within our Regular Service Area.

If you’re getting ready outside of our Regular Service Area, we require a minimum of 5 people. Please see below for which cities we travel to, and which cities are subject to a travel fee.

What cities are subject to a travel fee?2021-10-07T19:17:45+00:00

Regular Service Area (no Travel Fee):

  • Hamilton, Stoney Creek, Binbrook, Dundas, Ancaster, Waterdown and Burlington (or within 25km of our studio space in Ancaster)

Outside of our Regular Service Area (Travel Fee will apply):

  • Oakville, Milton, Kitchener/Waterloo, Cambridge, Elora, Brantford, Haldimand County, Guelph, Grimsby, St. Catharines, NOTL and Niagara Falls.
  • Please contact us for other locations.
What is the retainer fee used for?2021-10-07T18:58:48+00:00
  • The $200.00 non-refundable retainer fee will go towards the total cost of service booked on the wedding day.
  • If you have more than 8 people getting their hair & makeup done, the retainer fee is doubled to $400.00.
  • Our retainer fees are non-refundable but can be transferred one time to an alternate event date.
Are there any additional fees?2021-10-07T19:22:32+00:00

Retainer Fee:

A non-refundable retainer of $200.00 is due at the time of booking for all bridal contracts. If you have more than 8 people in your bridal party who require hair & makeup services, the retainer will double to $400.00.

Travel Fee:

If you’re getting ready outside of our Regular Service Area, there will be a travel fee of $1.00/km per stylist/artist. An exact calculation of your travel fee can be determined during the booking process.

Booking Fee:

Every signed contract includes 1 makeup artist and/or 1 hairstylist for up to 7 people. If you have 8+ people who require hair and/or makeup, or have a shorter amount of time to get your party ready, a one-time booking fee of $50.00 per stylist may be applied to get everyone ready within a reasonable time frame on the wedding day. The Booking Fee goes towards the hiring and scheduling of these artists and any of their travel fees, if applicable.

All services are subject to HST.

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