FAQ2021-05-07T03:05:32+00:00

faq

faq

Is there a minimum to book your Mobile Beauty Services?2021-05-01T22:08:18+00:00

Great question! Yes, here are the minimum requirements for our Mobile Beauty Services:

  • If you’re getting ready in our Regular Service Area, we require a minimum of 4 adult hairstyles and/or makeup applications.
  • If you’re getting married outside of our Regular Service Area, we require a minimum of 5 adult hairstyles and/or makeup applications.
What is your Cancellation Policy?2021-05-01T22:16:24+00:00
  • Changes to the contract such as removing or adding services can be made no less than 30 days before the wedding so there is time to hire additional stylists, if necessary. Stylists on our Mobile Bridal Beauty Team can accommodate up to 6 people for hair and/or makeup with 1 makeup artist and 1 hairstylist. If services are added to the contract beyond 6 hair/makeup, additional hairstylists and makeup artists will be required in order to get everyone completed in a timely manner (and a Booking Fee may apply – please see the FAQ “Are there any additional fees?”).
  • If services are removed from the contract with less than 30 days of the wedding AND/OR the number of services does not meet the minimum requirement AND/OR the contract is cancelled entirely, a Cancellation Fee of 20% will be charged to The Bride and the retainer will NOT be returned. Should Freebird Beauty Co cancel/break the contract due to illness or other unforeseen events, the retainer will be fully refunded. Should The Bride (as stated above) cancel/break the contract due to COVID-19 or another reason, the retainer will NOT be refunded.
  • In the case that the stylist(s) booked for your wedding day is ill, injured or has another unforeseen event such as a death in the family or an emergency and cannot perform the requested services, we will do everything we can to find a replacement stylist(s) to fill their position so services can be provided as usual. If no team member from our team is available to cover for the ill/injured stylist and we cannot find a replacement, your retainer will be fully refunded and you will not be charged the 20% cancellation fee.
What if I have to postpone my wedding due to COVID-19?2021-05-01T22:14:58+00:00

The wedding industry has suffered immensely due to COVID-19. We understand that planning a wedding during this time is very stressful. We strive to be an accommodating vendor for you to make your experience as easy and stress-free as possible. If you need to postpone your wedding due to COVID-19 restrictions, we are allowing our brides to postpone one time (contract, deposit & pricing will remain the same).

If you have to postpone your wedding for a second time, there may be an increase in pricing for services booked, however, your same deposit can be moved again.

If you cancel your wedding due to COVID-19, your deposit is non-refundable, BUT if you were already booked with us prior to your decision to cancel, you will not have to pay a new deposit when you book with us again for a new date in the future.

Can my bridal party pay separately for their services?2021-05-01T22:14:31+00:00

Great question! Our preference is that you delegate your Maid of Honour or another bridal party member to collect everyone’s payments before the wedding day, and then pay the invoice in one lump sum rather than individual payments. This allows us to focus on the excitement of your event and getting everyone ready on time rather than dealing with the money side of things that day! Please reach out if you have specific questions.

How do I pay for my services?2021-05-01T22:14:15+00:00

We recommend paying your invoice by e-transfer or with a credit card. Deposits are due at the time of booking. Hair & Makeup Trials are paid in full on the day of your appointment, and the cost of Wedding Day Services are paid no later than the day before the wedding. Once the initial deposit is paid, we can also accommodate payment instalments leading up to the wedding day.

“Gratuities are never expected but always accepted”. If you wish to tip your hair & makeup team, please give them cash on the day of the event. Thank you!

Can I add or remove people from my contract once it’s signed and booked?2021-05-01T22:16:45+00:00

Yes, to some extent. Please contact us with your specific requests and we’ll let you know what is possible.

Do you need a photo of the hairstyle or makeup I like?2021-05-01T22:13:42+00:00

We will discuss with you what hairstyle you’d like to have and what is realistic with your hair length/texture or what makeup is possible for your skin tone/type. Our artists would love to see a photo of your inspiration so we know exactly what you’re looking for! Feel free to check out our Instagram feed for our recent work, or the Photo Gallery here on our website!

How much experience do you have?2021-05-01T22:13:24+00:00

All of the professional hairstylists and makeup artists on our team have at least 5 years of experience in the industry and we’re passionate about making women look and feel beautiful! We absolutely love what we do, and would be honoured to glam you up for your wedding or event!

What should I do before my hair appointment?2021-05-01T22:13:11+00:00

Hair should be clean and dry. We recommend washing your hair the day/evening before your appointment. Add in a bit of mousse or heat protector to your hair while it’s still damp and then either air dry your hair or “rough dry” it with a hair dryer. Please do not straighten your hair before your appointment if you’d like a hairstyle that requires curls.

What should I do before my makeup appointment?2021-05-01T22:12:59+00:00

We recommend that you use a gentle cleanser and a good moisturizer before your appointment. You can also gently exfoliate your face the night before. Please let the Makeup Artist know if you have any allergies or sensitivities to ingredients found in makeup. Make sure you drink lots of water leading up to your wedding/event too, so your skin has that beautiful natural glow!

When should I book a trial before my wedding?2021-05-01T22:12:41+00:00
  • We recommend booking a hair & makeup trial about 1-3 months before your wedding day so that we can meet you, work together on achieving exactly what you’d like for your wedding day!
  • We suggest booking your trial for a wedding-related event such as engagement photos, a bridal shower or dress fitting is ideal because then you can see how your hair & makeup will look in photos!
How long will the trial take?2021-05-01T22:12:30+00:00
  • Hair: Depending on the hairstyle you’re looking for, the trial usually takes 1-2 hours. Trials are great if you have 2-3 hairstyle ideas for the wedding day but you can’t decide what would look best. Book a trial and we’ll try to accommodate up to 3 hairstyles in 1 appointment (*at the hairstylist’s discretion*).
  • Makeup: It will depend on the style of makeup you’re looking for (natural, bridal glam, full glam etc), but on average, the trial will take approximately 1-1.5 hours. Our Makeup Artist will work with you to create a look you’ll love!
What should I bring to my trial?2021-05-01T22:12:18+00:00

Please check out our Instagram for our recent work, and also the PHOTO GALLERY on our website for some inspirational photos of hair & makeup that you love. Bring your hair piece and veil (if you plan to wear either, and have them already) and a friend if you like! Please ask us if there will be space for you to bring a friend to your trial.

Do you travel?2021-05-01T22:11:45+00:00

Yes! Our Mobile Bridal Beauty Team will travel for a minimum of 4 people (adult hairstyles and/or makeup applications) within our Regular Service Area. If you’re getting ready outside of our Regular Service Area, we require a minimum of 5 people. Please see below for which cities we travel to, and which cities are subject to a travel fee.

What cities are subject to a travel fee?2021-05-01T22:11:10+00:00
  • Regular Service Area (no Travel Fee):
    Hamilton, Stoney Creek, Binbrook, Dundas, Ancaster, Waterdown and Burlington (or within 20km of our studio space in Ancaster)
  • Outside of our Regular Service Area (Travel Fee will apply):
    Oakville, Milton, Kitchener/Waterloo, Cambridge, Brantford, Haldimand County, Guelph, Grimsby, St. Catharines, NOTL and Niagara Falls.
  • Please contact us for other locations.
What is the deposit used for?2021-05-01T22:10:54+00:00

The $200.00 non-refundable deposit will go towards the total cost of service booked on the wedding day. If you have more than 8 people getting their hair & makeup done, we require a double deposit of $400.00. Our deposits are non-refundable but can be transferred one time to an alternate event date.

Are there any additional fees?2021-05-01T22:10:19+00:00
  • All services are subject to HST.
  • Deposits: All wedding contracts require a non-refundable deposit of $200.00. If you have more than 8 people in your bridal party who require hair & makeup services, there will be a double deposit of $400.00 required at the time of booking.
  • Travel Fee: If you’re getting ready outside of our Regular Service Area, there will be a travel fee of $1.00/km per stylist/artist. An exact calculation of your travel fee can be determined during the booking process.
  • Booking Fee: Every signed contract includes 1 makeup artist and/or 1 hairstylist for up to 6 people. If you have 7+ people who require hair and/or makeup, a one-time booking fee of $50.00 will be applied so that you will have a larger team of artists to get everyone ready within a reasonable time frame on the wedding day. The Booking Fee goes towards the hiring and scheduling of these artists and any of their travel fees, if applicable.
  • Cancellation Fee: If you cancel your event or need to remove services from the contract within 30 days of your event, a 20% cancellation fee will be charged for any services removed.
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